Refund Policy

Effective Date: 1st January 2025

1. Overview At Carths, we strive to ensure customer satisfaction. If you are not satisfied with your purchase, you may be eligible for a refund under the conditions outlined below.

2. Eligibility for Refunds You may request a refund if:

• The service provided does not match the description.
• Your request is made within 7 days of purchase.

3. Non-Refundable Items Certain items and services are not eligible for a refund, including:

• Digital products or downloadable content.
• Services that have already been delivered.

4. Refund Process To request a refund, follow these steps:

1. Contact our support team at team@carthsgroup.com with your order details.
2. Provide a valid reason for the refund request and supporting evidence.
3. Our team will review your request and notify you of approval or rejection within 2 business days.
4. If approved, refunds will be processed via the original payment method within 7 business days.

5. Late or Missing Refunds If you haven’t received a refund within the specified time frame:

• Check your bank account or payment provider.
• Contact your credit card company or bank.
• If you still need assistance, contact us at team@carthsgroup.com

6. Changes to This Policy We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

7. Contact Us If you have any questions regarding our Refund Policy, please reach out to us at team@carthsgroup.com

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